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UniTrust Financial Group

SMS Consent: Phone (IVR) Opt-In Script

Effective date: November 2, 2026

SMS Consent Disclosure (read to every caller): When you call (904) 585-2430, our automated phone system asks whether you agree to receive informational text messages from UniTrust Financial Group (Select Agent Performers, LLC) about your mortgage protection inquiry, including follow-ups, appointment reminders, and quote information. Press 1 to agree or 2 to decline. Consent is optional and not a condition of purchase. Message & data rates may apply. Message frequency varies. Reply STOP to cancel at any time or HELP for support. By pressing 1, you agree to our Terms & Conditions and Privacy Policy.

This page shows exactly how consumers agree to receive text messages from UniTrust Financial Group (Select Agent Performers, LLC dba UniTrust Financial Group). Consent is collected by our automated phone system (IVR) when a consumer calls the number printed on our mortgage protection insurance mailer.

How opt-in works

  1. The consumer receives a UniTrust Financial Group mailer about mortgage protection insurance. View the sample mailer.
  2. The consumer calls (904) 585-2430, the number printed on the mailer.
  3. The automated system plays the greeting and the text message consent prompt shown below, word for word.
  4. The consumer presses 1 to agree to receive text messages, or 2 to decline. If no key is pressed, the prompt is repeated once. No response is treated as a decline.
  5. For callers who press 1, we record the caller's phone number, the key pressed, the date and time, and the call ID, and the call is recorded. Text messages are sent only to phone numbers with a recorded "press 1" consent.
  6. Callers who press 2 or do not respond are contacted by phone only and do not receive text messages.

IVR script (exact wording)

Greeting: "Thank you for calling UniTrust Financial Group, a licensed insurance agency, about mortgage protection insurance. We are not your lender and are not affiliated with your lender. This call may be recorded."

Text message consent prompt: "To receive text messages from UniTrust Financial Group about your mortgage protection inquiry at the number you are calling from, press 1. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help at any time. Consent is not a condition of purchase. By pressing 1, you agree to our Terms and Conditions and Privacy Policy, available at unitrust-retirement.com. If you do not want text messages, press 2."

If the caller presses 1: "Thank you. You have agreed to receive text messages from UniTrust Financial Group. You can reply STOP at any time to opt out."

If the caller presses 2 or does not respond: "No problem. We will contact you by phone only."

Voicemail: "After the tone, please leave your name and the best time to reach you, then press pound or hang up. A licensed UniTrust agent will call you back."

Closing: "Thank you for calling UniTrust Financial Group. Goodbye."

Message details

  • Messages come from UniTrust Financial Group and its licensed agents and are about the consumer's mortgage protection insurance inquiry, such as follow-up on their call, appointment scheduling and reminders, and quote information.
  • Message frequency varies. Message and data rates may apply.
  • Consent is not a condition of purchase.
  • Mobile carriers are not liable for delayed or undelivered messages.

Opting out and help

Reply STOP to any message to opt out, or HELP for help. You can also revoke consent by calling (904) 297-2020 or by writing to UniTrust Financial Group, 87012 Professional Way, Yulee, FL 32097.

We do not sell, rent or share mobile numbers or SMS opt-in data with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy and Terms of Service.